Money-Back Guarantee – Refund Policy
You can request a full refund on any paid plan within seven days of purchase — no reason needed, and nothing deducted for the days you used. This policy applies to every paid IPTV Ireland 4K plan purchased on iptv-ireland-4k.com. No part-refunds and no deductions — you get back what you paid.
Table of Contents
1The 7-Day Refund
You can request a full refund on any paid plan within seven calendar days of purchase, without giving a reason. The seven days run from the date and time your payment is processed. Refunds go back directly to the payment method you used.
7 days, no questions asked — and no partial deductions. Buy a three-month plan, ask on day five, and you get the full three-month purchase price back — not five days' worth deducted.
The Policy at a Glance
- ✓Window: 7 calendar days from payment date.
- ✓Amount: Full amount paid, zero deductions.
- ✓Reason needed: None. Feedback is optional.
- ✓Eligible plans: Any 1, 3, 6, or 12-month pass.
- ✓Payment route: Back to original payment method.
- ✓Response time: Within 1 business day.
2How to Request a Refund
Requesting a refund is simple and stress-free. Just follow these four steps:
Contact Us Within 7 Days
Reach out via WhatsApp or our Contact Form within 7 calendar days of your payment date.
Send Purchase Details
Provide your full name, the email or WhatsApp used to order, and your transaction reference.
We Review & Approve
Our team confirms the order inside the window and replies within 1 business day. Access ends once approved.
The Money Goes Back
Approved refunds are processed to your original payment method in 5–10 business days.
3What Is Covered & What Is Not Covered
Covered (Full Refund)
- ✓Any request made within 7 calendar days of purchase.
- ✓Any paid 1, 3, 6, or 12-month pass.
- ✓Simple change of mind inside the 7-day window.
- ✓The service not meeting reasonable performance expectations.
- ✓Technical glitches our team was unable to resolve.
- ✓Duplicate payments and verified billing errors.
Not Covered
- ✗Requests submitted more than 7 days after payment.
- ✗Free trials (since zero payment was collected).
- ✗Accounts suspended for public commercial rebroadcasting or restreaming.
- ✗Credential sharing in breach of our Terms of Service.
- ✗A second refund request on the same or linked account.
- ✗Buffering caused strictly by your own Wi-Fi or substandard broadband.
Note on Local Broadband & Wi-Fi: Freezing caused by substandard home Wi-Fi or slow local connections is outside server control. We recommend 25 Mbps for 4K streaming and using Ethernet cables for best results on Virgin Media, Eir, and Sky Broadband.
Note on ISP Throttling: Some internet service providers occasionally throttle streaming traffic. If you experience this, our support team will configure anti-throttle protocols or recommend a VPN to bypass it.
4Free Trials Before Purchase
Free 24-hour trials are not refundable because no payment is taken. When a trial concludes, it simply ceases without any automatic charges. We encourage everyone to start with our free 24h trial so you can test picture quality, live GAA sports, and device compatibility before spending anything.
5Your Statutory Legal Rights in Ireland
This commercial refund policy does not limit or replace your statutory consumer rights under Irish and EU law:
- Consumer Rights Act 2022: Transposing the EU Consumer Rights Directive into Irish legislation. Consumers of digital services have remedies where services do not conform to contract.
- Independent Guidance: You can seek independent consumer advice from the Competition and Consumer Protection Commission (CCPC) in Ireland and Citizens Information.
- EU ODR Platform: Accessible at ec.europa.eu/consumers/odr for resolving online purchase disputes.
6Billing Errors & Outage Credits
Confirmed billing discrepancies or accidental duplicate payments are refunded in full regardless of when they occur, usually within 2 business days.
In the rare event of prolonged server disruption attributable to our infrastructure, we issue proportionate subscription extensions or service credits.
7Frequently Asked Refund Questions
Need a Refund, or Just Need It Fixed?
Either is fine! Most playback questions turn out to be a 2-minute setting or player code tweak, but the 7-day guarantee is yours unconditionally. Reach out to our team: