Privacy Policy
IPTV Ireland 4K ("we," "our," or "us"), operating via iptv-ireland-4k.com, is committed to protecting your privacy and handling your personal data with transparency, care, and full accountability. This Privacy Policy explains how we collect, use, store, and protect your information when you visit https://iptv-ireland-4k.com or subscribe to our IPTV Ireland service. We comply fully with the EU General Data Protection Regulation (GDPR), Ireland's Data Protection Act 2018, and the European ePrivacy Directive.
1Introduction & Who We Are
This Privacy Policy applies to all personal data collected through our official website (https://iptv-ireland-4k.com), contact forms, WhatsApp communications, email correspondence, and IPTV subscription services. By using our service, you confirm that you have read and understood this policy.
For the purposes of GDPR, IPTV Ireland is the Data Controller of the personal information we collect. This means we determine how and why your personal data is processed, ensuring strict safeguards and full data protection compliance under Irish and European law.
2Information We Collect
We collect personal data in several transparent ways. The table below summarises what we collect and the direct source of that data:
| Type of Data | Examples | Source |
|---|---|---|
| Identity Data | Full name, country of residence | Contact form, order subscription |
| Contact Data | Email address, WhatsApp number, phone number | Contact form, WhatsApp, email |
| Technical Data | Device type (Firestick, Smart TV, Android, etc.), IP address, browser type | Website visits, subscription setup |
| Subscription Data | Plan duration, M3U URL, Xtream Codes credentials | Purchase & service delivery |
| Payment Data | Transaction ID, payment reference (we do NOT store full card details) | Third-party processors (PayPal, Stripe) |
| Usage Data | Stream connection logs, support ticket history | Server performance logs, customer support |
| Communications | Messages sent via WhatsApp, email, or contact form | Direct customer communication |
What We Do NOT Collect
- Special category personal data: We never collect sensitive personal information (health, religion, political opinions, biometric data).
- Children's data: We do not knowingly collect personal data of children under 16 without parental consent.
- Full payment card details: Credit card numbers and CVV codes are processed exclusively by PCI-DSS certified gateways.
- Viewing habits: We do not log, monitor, or sell your private watching history or channel viewing habits.
3How We Use Your Information
We process your personal data strictly for legitimate operational purposes:
- ⚡ Service DeliveryActivating your playlist, generating your M3U / Xtream Codes credentials, and provisioning high-speed stream servers.
- 💬 Customer SupportAnswering inquiries on WhatsApp, resolving playback glitches, and assisting with Firestick / Smart TV setup guides.
- 💳 Payment VerificationConfirming receipt of payment, issuing invoices, and fulfilling our 7-day money-back guarantee.
- 🛡️ Security & Anti-AbuseDetecting account sharing, blocking unauthorized access attempts, and preventing service disruptions.
4Legal Basis for Processing (GDPR Article 6)
Under EU GDPR, we rely on established lawful bases to process your information:
- Contract (Art. 6(1)(b)): Necessary to deliver the IPTV subscription and technical credentials you have ordered.
- Legitimate Interests (Art. 6(1)(f)): Necessary to secure server clusters, prevent fraud, and maintain service uptime.
- Consent (Art. 6(1)(a)): For optional communication or cookies, which you can freely withdraw at any time.
- Legal Obligation (Art. 6(1)(c)): To comply with Irish statutory accounting and tax regulations.
5Who We Share Your Data With
We do not sell or rent your personal information to third parties. We share minimal data only when essential for service operation:
- Payment Processors: Certified payment gateways (PayPal, Stripe) to process transactions securely.
- Technical Infrastructure: European high-bandwidth CDN providers delivering encrypted video streams.
- Support Channels: WhatsApp (Meta) when you choose to communicate with our Irish support agents.
- Legal Compliance: When strictly required by law, court order, or official regulatory authority in Ireland.
6Data Retention Periods
We only retain your personal data for as long as strictly necessary:
| Data Type | Retention Period |
|---|---|
| Active subscription records | Duration of subscription + 12 months |
| Payment & invoice records | 7 years (Irish Revenue statutory requirement) |
| Customer support correspondence | 3 years from last interaction |
| Server connection logs | 30 days (automatically purged) |
7Your Eight GDPR Rights
Under EU GDPR, residents in Ireland and the European Union have the following statutory rights:
1. Right of Access (Art. 15)
Request a complete copy of personal records we hold about you.
2. Right to Rectification (Art. 16)
Ask us to correct inaccurate or incomplete contact information.
3. Right to Erasure (Art. 17)
Request complete deletion of your data ("right to be forgotten").
4. Right to Restriction (Art. 18)
Limit processing of your personal information in specific cases.
5. Right to Data Portability (Art. 20)
Receive your data in a structured, standard machine-readable format.
6. Right to Object (Art. 21)
Object to data processing based on legitimate interests or direct contact.
7. Automated Decisions (Art. 22)
Right not to be subject to solely automated decision profiles.
8. Right to Withdraw Consent
Revoke your consent at any time without impacting prior lawful processing.
To exercise any of these rights, contact our Data Protection Officer via email or WhatsApp. We reply within 30 calendar days as required by Article 12(3) GDPR.
Right to Lodge a Complaint with Supervisory Authority
If you feel your data privacy rights have not been handled correctly, you have the statutory right to lodge a complaint with Ireland's supervisory authority:
Data Protection Commission (DPC) Ireland
Website: www.dataprotection.ie
Address: 21 Fitzwilliam Square South, Dublin 2, D02 RD28, Ireland
Phone: +353 (0)761 104 800
We appreciate the chance to address your concern directly first — please message our support team on WhatsApp or via our contact form.
Contact Our Data Protection Team
If you have any questions regarding this Privacy Policy, your subscription credentials, or wish to submit a GDPR request: